JS 1658:2005
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
this standard describe the guidelines for complaints handling concerning products in the organization including planning,design,maintenance and improvement.it doenot include complaints for products out the organization.
General information
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Status
Published Document (JS)
Publication date
30/11/2005
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Effiective date
01/03/2006
Number of pages
30
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